Our Services
Insurance Dialogue’s contact center offers L&H and P&C Licensed Insurance Agents to provide services that are scalable, compliant, cut costs and increase efficiency. All of our contact center representatives, or as we like to call them “Customer Advocates” are based in the United States and are hand selected through a multiple step screening process. Before our customer advocates ever talk to your customers, they go through our Dialogue University training courses for basic and tailored training in a multitude of courses, including call center etiquette.
Sales
Selling Insurance policies is the core of our call center business; and our agents, who are licensed in all 51 U.S jurisdictions, are highly trained to convert leads into policyholders. This includes all types of L&H and P&C Sales, with a specialty in the senior market. View More
Customer Service
At Insurance Dialogue we are available day and night to make insurance easier for you and your policyholders through multiple contact center connections and web channels. Our 24/7 customer service capabilities and scalability will free you from the risks and costs associated with managing your own contact center. Our years of insurance experience guarantee that a caring and knowledgeable person will be available when your customers call. View More
Lead Generation & Qualification
Insurance Dialogue has the staff ready to rapidly contact and nurture leads to provide quality, sales ready conversion opportunities within minutes. Our contact center agents are available 24/7/365 to respond, qualify, and move leads that are likely to close in the hands of your sales team immediately via live transfer or as your company prefers. View More
Social Media Customer Service
The person most qualified to answer questions, inquiries, and complaints that are posted online by your customers is an official customer service advocate trained to represent your brand. With our Social CRM service, Social Lift's social media customer service team will engage with your consumers to build relationships and enhance your brand image. View More
Open Enrollment
Open enrollment (officially: AEP; Annual Election Period) is a vital time for health insurance companies and we can help you to meet enrollment goals and take on the responsibility to enroll, renew, and provide you with support in a short timeframe. While others talk about scalability, we have proven our ability to add hundreds of Licensed Agents in a short period of time to assist in AEP. Additionally, using Insurance Dialogue during open enrollment periods will limit your carrying costs during the off-season by reducing your human resources.View More